FAQs

How much is Delivery?

We offer FREE delivery for all orders $80 and over Australia wide. We have a flat rate of $9.95 delivery fee for orders under $80.

We also offer express postage at a flat rate of $6.95 for orders $80 and over, and a flat rate of $14.95 for express postage orders under $80.

We also offer FREE personal delivery locally to the Grafton NSW area for orders $20 and over, and just $4.95 delivery for orders under $20.

More information about our Shipping Policy can be found here.

Do you accept Returns?

We do accept returns, however the item must be in the original packaging, and must not be used. Because of the nature of our products, many of them are not suitable for returns in the event that you change your mind. Please note we don't process refunds for natural wear and tear or damage caused after the order has been received. More information about our Refund Policy can be found here.

Are your products Cruelty-Free and Vegan? 

Yes absolutely! All of our products are cruelty-free and vegan. We will never, ever use any ingredients that are tested on animals, and all of our ingredients and products are completely free from animal products, therefore they are all suitable for vegans. We use natural and safe ingredients, and we test out our products on us! (again and again because we love them!)

Do your products contain Palm Oil?

No. Our products are completely PALM-FREE! We don't support the use of palm oil at all, and we pledge to never use palm oil derived ingredients in our products. Although there are claims that some palm oil is produced sustainably, we believe that it is not easy to verify the standards of these claims and therefore it is best to avoid it altogether. For this reason, our products will never contain any palm oil. We shop palm-free so that you can too!

Does every item purchased really plant a tree?

Yes that's correct! For every item and every order! There is no limit to the amount of trees that can be planted - the amount of trees planted will match the amount of items purchased in any single transaction. If you purchase 20 items, you will plant 20 trees (go you!) Planting trees and restoring the environment is at the core of our purpose and passion. More information about our partnership with Carbon Neutral and our awesome Plant-A-Tree Program can be found here.

How are your different scents created?

All of our products including soaps and candles are scented with 100% naturally derived, plant-based ingredients. We use quality essential oils, as well as quality natural fragrance oils and natural extracts in some of our products.

The natural fragrance oils we use are made from ingredients harvested from sustainably grown plants, and consist of natural isolates from a plant that contains a particular smell. These aromatic raw materials are obtained through distillation, expression and extraction much like essential oils. Natural fragrance oils are made from natural aromatic raw materials such as essential oils and extracts. Each are skilfully combined by perfumists and blended together, to produce the desired end smell. The are 100% natural.

All of our scents are created vegan and cruelty-free. We will never support or use any products or ingredients test on animals.

What payment methods do you offer?

We accept PayPal, Credit Cards, VISA and Master Debit Cards, and AfterPay. If none of these payment methods suit your needs, please enquire about direct bank deposit payment. We also hope to offer Zippay very soon!

I am a Blogger/Influencer and I would like to work with Petal & Spice.

We would certainly love to hear from you! We are looking to collaborate with some like-minded individuals who share our same values. If you are a blogger or influencer and are passionate about quality natural products, preserving and caring for environment, animal welfare, and love a bit of luxury! Please send us an email to info@petalandspice.com.au

What is your privacy policy?

You can find our Privacy Policy here.

What are your terms and conditions?

You can find our terms and conditions here.